Kenridge Pulse Dermatology and Laser PTY (LTD)

Unit 1B The Ridge Office Park,

Door De Kraal Street Kenridge, 7550

Business Reg: 2017/656407/07

www.pulsedermatologyandlaser.com

info@pulsedermatologyandlaser.com

021 914 0447

Pulse Dermatology and Laser

Refund and Returns Policy

Last Updated: 10 September 2026

Welcome to Pulse Dermatology and Laser (“we”, “us”, “our”). Because we sell premium, medical-grade, and professional multi-brand skincare products, public health, hygiene, and product integrity are our top priorities.

Our Refund and Returns Policy complies with the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions (ECT) Act. It ensures a fair, transparent process for both our clinic and our valued clients.

Change of Mind / “Cooling-Off” Period (ECT Act)

In terms of Section 44 of the ECT Act, you are entitled to a 7-day cooling-off period to cancel your purchase, starting from the day you receive your order.

  1. Condition Required: Due to the hygienic nature of skincare products, returns for a change of mind will ONLY be accepted if the product is completely unopened, unused, untampered with, and in its original, sealed, and undamaged packaging.
  2. Exclusions: Opened, unsealed, or tested products cannot be returned under any circumstances for a change of mind.
  3. Shipping Costs: The customer is responsible for the direct cost of returning the goods to us via a reliable courier. The original delivery fee paid at checkout is non-refundable.
  4. Damaged or Incorrect Orders Upon Delivery

We take great care in packing your orders, but if an item arrives damaged or if we shipped the incorrect product, we will rectify it immediately.

  1. Reporting Timeline: You must report a damaged or incorrect item within 48 hours of delivery by emailing support@pulsedermatology.co.za with your order number and clear photographic proof of the packaging and product.
  2. Resolution: Once verified, we will arrange for a courier to collect the incorrect or damaged item at our expense and dispatch the correct product or process a full refund.
  3. Defective Goods (CPA Warranty)

In accordance with Section 56 of the CPA, if a product is found to be genuinely defective (e.g., a broken or faulty pump mechanism, an expired product, or a separating formula) within 6 months of purchase, you are entitled to a repair, replacement, or refund.

  1. Assessment: The product must be returned to us for inspection. If the manufacturer or official distributor determines the product is defective, we will honor your choice of a replacement or refund.
  2. Exclusions: This warranty does not cover normal wear and tear, product misuse, or improper storage (e.g., leaving products in direct sunlight).
  3. Multi-Brand Disclaimer & Skin Reactions / Allergies

Pulse Dermatology and Laser is an authorized independent retailer of third-party skincare brands. We do not manufacture the products sold on our online store.

  1. Adverse Reactions: Everyone’s skin is unique, and minor reactions or “purging” can occur when starting active skincare formulas. We cannot automatically refund products that have been opened because you do not like the texture, scent, or because your skin experiences a standard reaction.
  2. Severe Allergic Reactions: If you experience an exceptional or severe allergic reaction, please discontinue use immediately and email support@pulsedermatology.co.za within 7 days of delivery. Provide clear photographs of the reaction and details of your usage. We will act as your advocate to report the incident to the official brand distributor, who will determine if an official brand-satisfaction refund or exchange is authorized.
  3. How Refunds Are Processed (PayFast)

All financial refunds are securely processed through our online payment gateway, PayFast.

  1. Method: Refunds will be credited back to the exact payment method you used during checkout (Credit Card, Instant EFT, etc.).
  2. Timeline: Once a refund is approved by our team, it typically takes 3 to 7 business days to reflect in your account, depending on PayFast’s standard bank clearance cycles.
  3. Fees: For change-of-mind cancellations, PayFast’s transactional processing fees may be deducted from your final refund amount.
  4. How to Initiate a Return

To start a return or report an issue, please follow these steps:

  1. Email support@pulsedermatology.co.za with your Order Number (e.g., #PULSE1234).
  2. Clearly state the reason for your return (Change of mind, damaged transit, defect, etc.).
  3. Attach high-quality photos if the item is damaged, incorrect, or causing a severe reaction.
  4. Wait for our support team to respond with an authorized Return Merchandise Authorization (RMA) and delivery instructions before dispatching any stock back to our clinic.

Kind regards Amy Knoetze

Founder and CEO Pulse Dermatology and Laser info@pulsedermatologyandlaser.com