Kenridge Pulse Dermatology and Laser PTY (LTD)

Unit 1B The Ridge Office Park,

Door De Kraal Street Kenridge, 7550

Business Reg: 2017/656407/07

www.pulsedermatologyandlaser.com

info@pulsedermatologyandlaser.com

021 914 0447

Pulse Dermatology and Laser

Shipping & Delivery Policy

Last Updated: 10 September 2026

Thank you for shopping with Pulse Dermatology and Laser. We deliver nationwide across South Africa using trusted, third-party courier services (such as Primetime Courier, The Courier Guy, Aramex, or Bob Go) to ensure your skincare products arrive safely and promptly at your door.

Shipping Fees

Western Cape Delivery: The total delivery cost will be calculated on checkout

All Other Areas (Outside Western Cape): The total delivery cost will be calculated on checkout (includes Gauteng, KwaZulu-Natal, Eastern Cape, Free State, Limpopo, Mpumalanga, North West, and Northern Cape).

Processing & Dispatch Times

Because we curate products from various 3rd-party skincare laboratories and official distributors, order verification takes a short window:

Order Cut-Off: Orders placed before 11:00 AM SAST Monday to Friday are sent to the warehouse the same day.

Handling Time: Orders are packed and dispatched within 1 to 3 business days after payment confirmation (EFT payments must reflect in our account first).

Weekends & Holidays: We do not process or ship orders on Saturdays, Sundays, or South African public holidays.

Estimated Delivery Timeframes

Once your package leaves our hands, third-party transit timelines apply:

Standard Nationwide Delivery: 1 to 4 working days to all destinations.

Seasonal Peaks: During peak seasonal periods (like Black Friday or the Festive Season), courier networks experience high volume, and delivery may take up to 10 working days.

Tracking Your Order

Once your parcel is scanned into the courier database, you will receive an automatic dispatch email and SMS containing a tracking number and a direct tracking link. Please allow up to 24 hours for the courier system to update your tracking status. You can also track your order here

Delivery Address Constraints

Physical Addresses Only: We deliver door-to-door. We cannot deliver to P.O. Boxes or post offices.

Accuracy: The buyer is strictly responsible for providing an accurate delivery address and valid local cell phone number. We are not liable for packages delivered to an incorrectly formatted address provided at checkout.

Failed Delivery Attempts & Redelivery

Couriers will attempt delivery to your physical address up to two times during standard office hours (08:00 to 17:00, Monday to Friday).

Warehouse Return: If no one is available to receive or sign for the package, it will be returned to our warehouse.

Redelivery Charges: The customer will be held liable for an additional delivery fee to re-route or resend the returned parcel.

Damaged, Leaking, or Missing Parcels

Skincare products can be fragile. We take extreme care in bubble-wrapping active serums, glass bottles, and jars.

Damaged in Transit: If your package arrives crushed, leaking, or visibly opened, you must report it to us within 24 hours of delivery.

Evidence Required: You must provide clear, high-resolution photographs of the outer shipping box, the shipping label, and the damaged products inside.

Resolution: Once verified with the third-party courier, Pulse Dermatology and Laser will issue a replacement or store credit.

International Shipping

We currently only ship within the borders of South Africa.

Kind regards Amy Knoetze

Founder and CEO Pulse Dermatology and Laser info@pulsedermatologyandlaser.com